BuckBee Ltd.
professional
  • Landline: 0808 143 3671
  • Email: info@ccms-cloud.com
  • Website: https://ccms-cloud.com/
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CCMS Cloud

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Description

We have the privilege of working with some of the worlds most respected brands. We have helped guide their Contact Centres to success, and delivered lasting performance improvements. Here some of the activities we have delivered:

  • In-house versus outsource strategy, and growth planning
  • Outsource selection and implementation
  • New Contact Centre Location Design & Build
  • Best practice design for Contact Centres
  • Multi-lingual & Offshore Contact Centre set-up
  • Benchmarking and improvement of productivity, quality and cost
  • Using social media as customer contact channel
  • Competitor analysis & comparison
  • Customer Experience Improvement
  • Recruitment Strategy Improvement
  • Sales & Service Learning & Development Programmes
  • Project management and implementation